30-day return policy

  • Items must be returned within 30 days of the day of purchase.
  • A 15% restocking fee applies.
  • Items must be repacked and returned in their original packaging with all documentation and parts in it.
  • Items need to be received in perfect condition. Items received defective or broken will be returned to buyer and refund will be waived.
  • Buyer needs to request RMA number prior to returning any item.
  • Free return shipping.


How to request your RMA #

Please email us at to request your RMA#. The following information needs to be provided:

  • Product name
  • Serial number
  • Order number
  • Contact person’s name
  • Contact person’s telephone number

RMA# and return instructions will be provided via email.  A representative will contact you by phone prior to issuing the RMA#. Once you receive your RMA# please make sure the item(s) are returned and received within 7 business days.


Make sure to add a printed copy of the RMA email received in every box.

Please return all items to:

Digital Menu Board Solutions
13215 Maple Grove Road
Reisterstown, Maryland 21136


Upon approval, your refund will be processed according to your initial payment method.
Refunds will be processed in 5 business days.  A 15% restocking fee applies.