30-day return policy
- Items must be returned within 30 days of the day of purchase.
- A 15% restocking fee applies.
- Items must be repacked and returned in their original packaging with all documentation and parts in it.
- Items need to be received in perfect condition. Items received defective or broken will be returned to buyer and refund will be waived.
- Buyer needs to request RMA number prior to returning any item.
- Free return shipping.
How to request your RMA #
Please email us at firstname.lastname@example.org to request your RMA#. The following information needs to be provided:
- Product name
- Serial number
- Order number
- Contact person’s name
- Contact person’s telephone number
RMA# and return instructions will be provided via email. A representative will contact you by phone prior to issuing the RMA#. Once you receive your RMA# please make sure the item(s) are returned and received within 7 business days.
Make sure to add a printed copy of the RMA email received in every box.
Please return all items to:
Digital Menu Board Solutions
13215 Maple Grove Road
Reisterstown, Maryland 21136
Upon approval, your refund will be processed according to your initial payment method.
Refunds will be processed in 5 business days. A 15% restocking fee applies.